This policy explains how Metropolis Passenger Logistics uses SMS (text messaging) to communicate with riders and drivers. It covers consent, message types, opt-out options, and compliance with applicable regulations.
By creating an account, booking a ride, or opting in via our website/app, you agree to receive SMS messages from Metropolis Passenger Logistics.
Consent is not required to use our services. You may choose to opt out at any time.
Metropolis Passenger Logistics may send the following types of text messages:
Ride Updates: Confirmations, driver details, estimated arrival times, cancellations, delays, and receipts.
Account Notifications: Password resets, account activity alerts, or verification codes.
Promotions & Offers: Exclusive discounts, referral rewards, or limited-time promotions (only if you opt in).
Customer Support: Responses to inquiries, feedback requests, or issue resolution.
Ride-related updates are sent on a per-trip basis.
Account and support notifications are sent as needed.
Promotional texts are limited to no more than 4 per month.
You can opt out at any time by replying STOP to any Metropolis Passenger Logistics text message.
To request assistance, reply HELP or contact our support team at 215-595-2525.
After opting out, you will no longer receive promotional or general messages but may still receive essential ride-related notifications if required.
Standard message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Your phone number and SMS data are used only for communication related to Metropolis Passenger Logistics.
No mobile opt-in data will be shared with third parties
For more details, see our Privacy Policy.
This policy aligns with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines to ensure all messaging is clear, transparent, and user-controlled.
If you have any questions about this SMS Policy, You can contact us:
By email: reservations@metro-ride.com
By visiting this page on our website: https://metro-ride.com/#contact
By phone number: (215) 595-2525